FAQ

* Shipping fee is automatically calculated by the courier. You are able to check how much the shipping fee is according to your country and zipcode in the cart page or during payment. * Delivery time: 7-10 business days from payment *Please take into consideration that some products may take additional time for delivery and processing. *Your order is shipped once your payment has been cleared. Please contact us at contact@ozkiz.com if you would like to request an exchange or return on your order.

PAYMENT METHODS: 1. EXIMBAY ENGLISH: - Payment method is provided by Eximbay and is billed as www.eximbay.com - Note: Please note that the billing descriptor will be listed as EXIMBAY.COM 中文: - 此付款方式由eximbay提供，卡账单上提供名称是“www.eximbay.com”。 - 通知 : 请注意，账单名称将视写为EXIMBAY.COM。 2. PAYPAL

RETURNS & EXCHANGES 1. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection. 1) An item is eligible for cancellation if: - you posted a Return request within 24 hours of payment and your order is still under "Pending" status (if your order is under "Queued for Shipment" status, please contact our customer service center) or - the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or - the ordered item is out of stock. 2) We accept return(s) if: - you receive a product different from your order; or - you receive a defective product ** Return Instructions (1) EMAIL contact@ozkiz.com and write a return request within three days of receipt. You are required to attach the photos of the received product(s) and include the item name(size, color), the order number, and the reason for the return. (2) A customer service representative will be in contact to assist you by email or phone. (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number and name. * Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted. * Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn. * Please include all contents of the original package and free gifts (if applicable) in your return packaging. * Shipping fee for any return caused by our fault will be paid by the company. Send a photo of the receipt to our email. The shipping fee will be refunded once the returned item has arrived. 3) We do not accept return(s) if: - you are returning the items just because you changed your mind (on size, color, etc.) - you are returning shoes, bags, or any other accessories - the products are damaged due to your mishandling - your return requests is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with ceases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production 4) If there is a missing item from your order: * Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. * Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise. Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material. Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.